Effective Date: 01-11-2024

At JShop (https://jshop.com.bd), we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, this Refund and Return Policy outlines your rights and the process for returns, exchanges, and refunds.

  1. Eligibility for Returns

1.1. Products can be returned within 7 days of the delivery date.

1.2. To be eligible for a return:

  • The product must be unused and in the same condition as when you received it.
  • All original packaging, tags, manuals, and accessories must be included.
  • Proof of purchase (order confirmation or receipt) is required.

1.3. Non-Returnable Items:

  • Perishable goods (e.g., ID Card, Printing Product)
  • Personal care items (e.g., cosmetics, hygiene products)
  • Customized or personalized products
  • Products on clearance or final sale
  1. Return Process

2.1. Request a Return:

  • Contact our customer service at jshopbangladesh@gmail.com or 01716905615 within the eligible return period.
  • Provide your order number, product details, and reason for return.

2.2. Return Approval:

  • Our team will review your request and provide further instructions if the return is approved.
  • Approved returns must be shipped back within 7 days of receiving instructions.

2.3. Return Shipping:

  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped.
  • For COD orders, customers may need to visit a designated courier location to send the return.
  1. Refund Policy

3.1. Refund Eligibility:

  • Once we receive and inspect the returned product, we will notify you about the refund approval status.
  • If approved, the refund will be processed within 7-10 business days.

3.2. Refund Method:

  • Refunds will be issued through the original payment method (mobile wallet, card) or store credits.
  • For Cash on Delivery (COD) orders, refunds may be provided as store credits or bank transfer.

3.3. Partial Refunds:

  • If the returned product is damaged or incomplete, a partial refund may be issued.
  1. Exchange Policy

4.1. Product Exchanges:

  • If you receive a defective or incorrect product, you are eligible for an exchange within 7 days.
  • Exchanges are subject to product availability.
  1. Damaged or Defective Products

5.1. Report Issues:

  • If your product arrives damaged or defective, please contact us within 48 hours of delivery.
  • Provide photos of the damaged product and packaging for quicker processing.

5.2. Resolution Options:

  • We will offer a replacement, exchange, or full refund depending on the situation.
  1. Cancellations

6.1. Order Cancellations:

  • Orders can be canceled before shipping by contacting us directly.
  • Once an order has been shipped, it cannot be canceled, but you can request a return after delivery.
  1. Contact Us

If you have any questions about this Refund and Return Policy or need further assistance, please contact us:

Email: jshopbangladesh@gmail.com

Phone: 01716905615

By purchasing from JShop, you agree to the terms outlined in this Refund and Return Policy. Thank you for shopping with us!